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Newsletters > Leadership Update Archives
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What Do Employees Want?
By Keith Ayers
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DiSC Profile - Work Expectations, Employee Expectations ProfileWhether spoken or unspoken, expectations have a powerful impact on how people think, feel, and behave. They play a big part in determining their attitude towards work. People who have clearly defined, well-communicated expectations will get much more satisfaction out of their work and will be far more successful in their work even if all those expectations cannot be met. The opportunity to express one's expectations and discuss them is actually more important than having the expectation met. Leadership Update #7

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Why is Employee Engagement Not Improving?
By Keith Ayers
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First Break All the Rules, Gallup Poll Publication, Marcus Buckingham and Curt Coffman

Have you ever wondered why employee engagement levels measured by The Gallup Organization are so low?

It seems to me, that having only 29% of the American workforce Engaged, 55% Not-Engaged and 16% Actively Disengaged is very costly to the economy, not to mention to the organizations that are average or below average. And these figures have not changed in the past three years despite Gallup adding hundreds of thousands of surveys to their data base each year.

Leadership Update #6


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Achieving Responsibility-Based Corporate Culture
By Keith Ayers
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I think the first step you should take to establish what kind of culture you need to achieve your strategic objectives is to identify what kinds of people you need. Every group of managers I have asked: "What kind of people do you need?" has given me the same answers. Everyone is looking for self-starters who are creative, open to change, passionate, committed, competent, responsible and with a good work ethic. The next question then is: "What kind of culture or work environment will attract and retain these people?

Leadership Update #5


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Why Do People Do What They Do?
By Keith Ayers
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...What made this act of leadership successful was firstly that the employee knew that she was working in an environment that encouraged her to *speak up. Secondly, the act of leadership was supported; in this case by the supervisor. The organization had created a culture in which the people in leadership roles encouraged and supported acts of leadership from all employees.

What would happen in your organization if all employees spoke up when they saw something that would improve customer satisfaction, reduce costs, increase productivity or increase their own engagement and commitment?

Leadership Update #4

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Creating an Environment of Speaking Up
By Keith Ayers
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What made this act of leadership successful was firstly that the employee knew that she was working in an environment that encouraged her to *speak up. Secondly, the act of leadership was supported; in this case by the supervisor. The organization had created a culture in which the people in leadership roles encouraged and supported acts of leadership from all employees.

What would happen in your organization if all employees spoke up when they saw something that would improve customer satisfaction, reduce costs, increase productivity or increase their own engagement and commitment?

Leadership Update # 3

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Does Level 5 Leadership Work at All Levels?
By Keith Ayers
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Level 5 Leadership has become a talking point for many executives since Jim Collins introduced the concept in his best seller Good to Great. Collins refers to a hierarchical model of executive capabilities with Level 5 at the top. He describes Level 5 Leaders as a "paradoxical blend of extreme personal humility with intense professional will".

Many organizations promote people into leadership roles who have the biggest ego needs. Ambitious people, those who are most hungry for the promotion, often have the greatest need for ego gratification... they want the power, the title and the status that goes with these positions. Therein lies the crux of the matter...

Leadership Update #2

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The High Cost of a Lack of Engagement
By Keith Ayers
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BookFirstBreakRules

Is your company's payroll as an investment or an expense? In some companies a lack of employee engagement could be wasting up to 50% of their payroll.

Since The Gallup Organization released the book First, Break All the Rules nine years ago; the subject of employee engagement has gained the attention of many business leaders. It is well understood that increasing employee engagement is highly likely to contribute to increased productivity, staff retention and customer satisfaction... and ultimately profitability.

Leadership Update #1

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Trustworthiness and Trust
By Keith Ayers
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Like many senior executives, Larry and his team were focused primarily on Congruence and Reliability... running an honest, ethical organization and achieving results. What they did not realize is that while employees want the senior team to be honest and ethical, and run a financially sound organization, Congruence and Reliability are not as important to them as are Acceptance and Openness. Leadership Update # 8