DiSC Listening Profile®
Diminish communication barriers.
Successful leadership depends upon people communicating effectively, contributing not only to the bottom line but to a positive performance environment.
Listening Skills - Are They Really That Important?
Great leaders know that good communication is not just about hearing and speaking. It's about the quality of the connection with the receivers of the message. In this equation, listeners actually carry 51% of the responsibility - the GREATER responsibility in communication is on the listener. The strongest influence on the quality and outcome of communications, and especially as it concerns leadership, is the ability to listen effectively. Only by listening effectively can one respond in the most efficient and productive manner. The Personal Listening Profile®, from the makers of DiSC, helps each employee AND SUPERVISOR listen more effectively. It is useful in many applications, including customer service, presentation skills, conflict resolution, and team building.
Listening is the ability to receive, attend to, interpret, and respond to verbal messages and other cues, much like body language, in ways that are appropriate to the purpose. If the message is entertaining, our purpose is to enjoy, so we listen and respond in a relaxed manner. If the message is intended to persuade us, our purpose is judgment, so we listen and respond critically. It is estimated that people screen out or misunderstand the intended meaning or purpose of a message in over 70 percent of communications, making poor listening the LARGEST, SINGLE contributing factor to misunderstandings and miscommunication. How much could the bottom line be positively influenced with this simple improvement? Listening skills weigh heavily in a successful business and corporate environment.
Impact of Different Listening Approaches
Behavioral research shows that people approach listening with different purposes and with different motivations related to that purpose. The Personal Listening Profile helps people discover their preferred or most natural approach to listening as they gain insight into the different listening approaches of others. The Personal Listening Profile identifies five listening approaches:
The Personal Listening Profile also helps people see that their preferred listening approach may not be appropriate to every situation. Employees, supervisors, teachers, students - individuals in many different settings, learn when and how to adopt another listening approach for more successful communication. It outlines three primary factors to consider in choosing the listening approach appropriate to the situation: Purpose, Motivation, and Behavioral Indicators.
Individual and Team Performance Improvement
Organizations use the Personal Listening Profile to:
- enhance communication
- reduce conflict
- strengthen customer relationships
- develop leaders
- improve management effectiveness
- boost productivity
Facilitator’s Kit includes: (Sold Separately)
Everything needed to conduct a full day of training using the Personal Listening Profile. Included: research; scripted seminar; training handouts; and PowerPoint presentation, much of the homework done, to deliver a powerful training experience right out of the box. *Available in EPIC and Paper platforms.
*DiSC Personal Listening Facilitator / Group Report is available only in EPIC.