The Truth About Leadership
by:James M. Kouzes and Barry Z. Posner
One of the jobs of a leader is to make sure people get the information they want and need, when they want and need it, and in a form they can use and understand.Building trust goes way beyond telling the truth. You have to communicate on a timely basis and in a readily accessible and easily understood manner. When information is not forthcoming, is late, or is perceived to have been withheld, distrust begins to build.
When there is an information vacuum, people will make up their own answers. And these answers are more likely to be negative and cynical than to be the truth. Waiting to disseminate information is often justified as a desire to gather more certain and complete information, but waiting often contributes to distrust. "I wonder what they are not telling me?", you may ask yourself. Or you say, "I wonder why they are not telling me about it? They must have something to hide."
When it comes to sustaining trust over the long term, you have to communicate, communicate, communicate.
The Truth is that Trust Rules
Getting people to work together begins with building mutual trust. Before asking for trust from others you must demonstrate your own trust in them. You also have to be predictable and consistent in your actions; forthright; candid, and clear in your communication; and serious about your promises. (Excerpt form Chapter VI - Trust Rules)
This is but one of the of ten time-tested truths, based on 30 years of research and more than 1 million responses to Kouzes and Posner's leadership assessment. James Kouzes and Barry Posner reveal what all leaders must know, the questions they must be prepared to answer, and the real-world issues they will likely face.